#MOUNT EQUINOX HOTEL PROFESSIONAL#

The rooms were very clean and well appointed. I stayed at the Equinox for business in June 2023. Outside of sleeping and showering, we were honestly outside of our room the entire time.which is where you should be when visiting Manchester!… Maybe that's a good sign? Yes, as other have mentioned, the guest rooms could use a fresher face, but with that being said, the bed was super comfortable (BeautyRest Black mattress, I looked!) and the pillows offered were both down and faux down. We took advantage of the small fitness 'center' as well as the pool and the sauna, but the spa was booked. We also enjoyed a few delicious appetizers suggested by Maxine - the finniest and friendliest server we've experienced in quite some time - at the Chop House. We had a delicious drink at the Marsh Tavern which we sipped out front on the porch. The common areas of the hotel are fresh and inviting - with plenty of outside seating and a large fire table to stay warm on chilly nights. A beautiful building in a spectacular town. The resort definitely has quite the presence in the area. The location was perfect being only minutes from the downtown center with the shops and restaurants. We had been to the area in the past, but had never stayed at the Equinox prior to this trip. We ventured up to The Equinox in Manchester for a dear friend's wedding last Friday. If you are not going to take the time to read my reviews why send? … After carefully writing the first review, I received a second survey. I was careful in my working to highlight praise the staff as I would hate for them to take blame as there is nothing they can do to make up for the decline of the property. I took the time to answer the first review honestly and politely. But I received not just one, but TWO emails from the hotel asking for my ratings on my stay. What do you know…I never heard from anyone at the hotel concerning this…. The person at the desk said they would need to speak with a a manager, and get back with me. They did not, and I had to mention myself at the front desk. The staff should have immediately acknowledged this and offered a reduced rate. However, the second room that we were moved into was smaller than our original room and without a seating area. Had there not been a room available we would have been stuck in a room with a foul odor for three days. The staff was accommodating and was able to relocate us. Upon arrival, the first room we that we were placed in smelled. The carpets, furniture, and equipment are all dated, and in need of replacement. No amount of good service can overcome the decline of this property. Our family getaway was wonderful and so is the Equinox.

#MOUNT EQUINOX HOTEL PROFESSIONAL#

Special shout-out to Leah in the restaurants, we'll long remember her personal warmth and super professional hospitality skills. These folks seem to love their jobs - they're always smiling and happy to help. And for the trifecta: the staff is terrific from check-in, to restaurants, to help from the front desk, to the gift shop, to speedy and accurate check-out.

The food at the Equinox is sophisticated and very well-prepared, including the gorgeous fruit, cheese, and champagne amenity tray. We enjoyed dinner the first night in the Chop House restaurant, pricey and absolutely worth every penny and the second night had cocktails and bar bites in the Marsh Tavern after a hearty lunch in town. as is the much-appreciated all-day coffee and tea service.

It was a great choice to come to the Equinox! The accommodations are perfect: up-to-date, clean, bright, spacious and pretty rooms and public spaces are large, warm and welcoming, the blazing fires in the fireplaces a really wonderful touch during these wintry days and evenings.

Last week my siblings and I took our mom for a two-night stay to celebrate her 90th birthday.

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